Ryocho Support Center
Thank you for using Ryocho. If you have a problem using the app, check the frequently asked questions below. If you still need help, you can contact us at any time.
Contact us
Support email: support@ryocho.app
We will reply as soon as possible after receiving your email, usually within 1–3 business days.
Frequently asked questions
Q: What should I do if receipt recognition fails?
Make sure the photo is clear and includes the whole receipt. Keep these points in mind:
- Take the photo in good lighting, avoiding reflections and shadows.
- Keep the receipt as flat as possible so amounts and item names are easy to read.
- Make sure the receipt total is visible in the photo.
If recognition results are incorrect, you can also edit the items and amounts manually on the confirmation page before saving.
Q: Is there a limit on receipt recognition?
Yes. To maintain service quality, AI receipt recognition has a monthly free allowance: signed-in members receive 10 credits each month. After using the free allowance, you can use AI credits. Monthly subscriptions include an additional 50 credits each month, and annual subscriptions include an additional 750 credits each year. You can still add expenses manually after exceeding the allowance.
Q: How do I delete my account?
Go to “Settings → Account management → Delete my account.” Your trips, expense records, and credit card settings will be removed immediately and irreversibly. Original expense photo and receipt image files stored in the cloud enter a cleanup process and are automatically removed within a period of time. See the Privacy Policy for details.
Q: Which currencies are supported?
We currently support 23 currencies: Japanese yen, South Korean won, Thai baht, Vietnamese dong, Indonesian rupiah, US dollars, euros, Singapore dollars, Hong Kong dollars, Macanese patacas, Chinese yuan, British pounds, Australian dollars, Canadian dollars, Malaysian ringgit, Philippine pesos, Indian rupees, Turkish lira, New Taiwan dollars, New Zealand dollars, Swiss francs, Polish złoty, and Czech koruna. You can choose a main currency for each trip, and amounts are automatically converted to your base currency.
Q: How do I export my expense records?
Pro members can open “Stats” → “View trip summary” and tap “Export CSV” to take a trip’s complete expense records with them.
Q: How do I report a problem?
Email support@ryocho.app. Include a screenshot of the problem and when it happened if you can, to help us identify the cause faster.