Refund Policy

Last updated: 2026-06-23

This policy explains how Ryocho (the “Service”) handles refunds for Pro memberships and AI scan credits. The actual refund method is subject to the rules of the platform and payment channel used for your purchase.

1. Nature of digital services

Pro memberships and AI scan credits provided by the Service are digital services. Once a Pro membership has been activated or AI scan credits have been used, the activated or used portion is generally non-refundable.

2. Situations we can help with

• Payment was completed, but Pro membership was not activated or credits were not added.
• The same order was charged more than once.
• A system problem prevents normal use of a purchased service.

If you experience any of these situations, contact support with the payment time, payment platform, account email, or relevant order information. We will help investigate and resolve the issue.

3. Cancellation and service period

For purchases on this website (Web) through PAYUNi, Pro is a one-time purchase and does not renew automatically, so cancellation is not required. The purchased service period ends when it expires. Services already activated during that period are generally non-refundable. For purchases through the App Store or Google Play, you can cancel automatic renewal under the respective platform’s rules. After cancellation, renewal usually stops at the end of the current period.

4. Platform rules

If you purchase through the Apple App Store or Google Play, refunds must follow the respective platform’s refund policy and process. The Service will help verify transaction status within reasonable limits.

5. Contact support

If you have questions about refunds, email support@ryocho.app. We will help you as soon as possible.